RESOLUTION OF DOWNTOWN HARTFORD PARKING METER SERVICE INTERRUPTION ON THURSDAY MAY 21, 2015
HARTFORD – May 26, 2015 – On May 21st, media outlets reported that the parking meters in downtown Hartford experienced a service interruption. Hartford Parking Authority (HPA) has been able to ascertain that the four hour service interruption was due to a process malfunction in the automated banking system causing the rejection of motorists attempting to pay with a credit card. The issue was resolved and the meters were fully operational by mid-afternoon on May 21st and motorist credit card information continued to be safeguarded throughout the service interruption.
Some motorists were issued meter related citations before enforcement staff could be informed of the service interruption. All meter related citations issued on May 21st have been dismissed and those who may have already paid are being issued refunds. Motorists that were issued meter related citations on May 21st who have questions or concerns may contact the Office of Parking Management, 160 Market Street, Hartford, CT 06103, Phone (860) 761-0004, Office Hours: 9:00 AM – 5:00 PM.
“As commercial banks become more and more automated we are afforded the opportunity to enhance consumer protections, in this case the system was too protective and reacted to a mundane circumstance by locking out customers,” said Eric Boone, CEO of Hartford Parking Authority. “I understand and apologize for the inconvenience this situation caused for many of our customers. The Treasurer’s Office and I have worked with the bank to adjust their process in order to prevent something like this from happening again.”