Rate of pay: $17.25/hour starting
Position
The Parking Event Staff members support event parking operations at HPA’s municipal parking garage (MAT Garage) in downtown Hartford. This customer-facing role is responsible for processing parking payments, assisting customers, and helping maintain safe, orderly vehicle flow during event hours.
At a glance
- Job type: Part-time, hourly (event-based)
- Location: Downtown Hartford (HPA managed assets)
- Schedule: As needed based on event schedules; evenings, weekends, and holidays
- Work setting: Booth and garage environment; some outdoor work in varying weather
- Pre-employment: Background check required
This is a part-time hourly position. Hours are scheduled as needed based on event operations.
Hartford residents are encouraged to apply.
Responsibilities
Specific duties include the following:
- Greet and educate customers as they enter and exit the parking facility and assets, provide professional customer service, offer direction and guide them to spaces.
- Process parking payments (cash and mobile credit card terminal, as applicable) and provide receipts/instructions as needed.
- Direct vehicles to available parking areas/spaces.
- Help maintain safe, efficient inbound and outbound traffic flow and support access/egress during peak times.
- Answer customer questions regarding parking rates, event locations, and facility policies.
- Resolve minor customer issues promptly and escalate complex concerns to supervisory staff as needed.
- Maintain accurate records of transactions, cash handling, and event/day reports.
- Monitor the facilities and assets for safety/security concerns; report suspicious activity, customer safety issues, and equipment malfunctions.
- Follow all HPA policies, procedures, cash-handling standards, and safety guidelines.
- Perform other duties as assigned.
- Complete ad hoc assignments given by direct report and or Executive Director.
- Maintains a professional appearance, practices good personal hygiene, and demonstrates courteous, respectful behavior when interacting with the public and coworkers.
Note: This description is intended to describe the general nature and level of work performed. It is not an exhaustive list of duties. HPA may modify duties and responsibilities as operational needs require.
Qualifications
Required
- High school diploma, GED, must be 18 years old upon start.
- Ability to provide friendly, professional customer service in a fast-paced environment.
- Basic math skills and ability to handle cash accurately and responsibly.
- Clear verbal communication skills and ability to follow instructions and safety procedures.
- Ability to stand or sit for extended periods and work in a garage environment; ability to work outdoors in varying weather as needed.
- Punctual, reliable attendance; availability for evenings, weekends, and holidays based on event schedules.
Preferred
- Previous experience in cashiering, customer service, or parking operations.
- Experience using point-of-sale systems or mobile card payment terminals.
- Team-oriented approach and comfort working independently during assigned shifts.
EEO
The Hartford Parking Authority provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all employees and applicants, as well as contractors, interns, volunteers, and any others conducting business with or on behalf of the Hartford Parking Authority. It applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
