Employment Opportunities

Position Summary

The Director of Property Management provides strategic leadership and operational oversight for all Hartford Parking Authority (HPA) properties, parking facilities, surface lots, equipment, administrative offices, and life-safety infrastructure. This role ensures that all assets are maintained to first-class standards, regulatory requirements are met, and the public experiences a safe, dependable, and professionally managed parking environment.

The Director leads contractors, vendors, and internal staff to deliver high-quality property management services, oversees emergency response operations, and drives continuous improvement across facility operations and capital asset planning.

Responsibilities

Strategic Leadership & Planning

• Develop and implement long-range asset management plans, preventive maintenance programs, and capital improvement strategies.
• Establish performance standards, operational KPIs, and reporting frameworks to ensure efficient facility operations.
• Lead risk-management initiatives, ensuring compliance with all safety, environmental, and regulatory requirements.

Operational Management

• Oversee daily property operations for all HPA facilities, ensuring safety, cleanliness, and reliability.
• Direct and verify the execution of maintenance schedules, inspections, and repairs across all assets.
• Monitor mechanical, electrical, and life-safety systems to ensure proper function and regulatory compliance.
• Ensure timely winterization, de-winterization, snow removal, and maintenance of safe conditions in all seasons.

Vendor, Contractor & Project Oversight

• Manage parking management contractors and all other facility-related service vendors, ensuring adherence to contracts and performance standards.
• Prepare and review specifications for maintenance and service contracts; oversee RFQ/RFP processes in alignment with procurement guidelines.
• Coordinate with architects, engineers, consultants, and construction contractors on facility upgrades and improvement projects.

Emergency & Safety Management

• Serve as primary responder for all facility-related emergencies, ensuring swift resolution of issues impacting safety or operations.
• Ensure timely testing and maintenance of alarms, safety devices, and critical infrastructure.

Customer & Stakeholder Engagement

• Ensure responsive, professional service delivery to patrons, and community partners.
• Communicate clearly with management, vendors, and staff on all property-related activities and decisions.
• Represent HPA professionally with municipal partners and external stakeholders.

Leadership & Team Management

• Provide leadership, guidance, and performance management to staff and any direct reports involved in property operations.
• Ensure consistent training, development, and compliance with HPA standards and regulatory requirements.
• Serve as a SME to CEO and Board of Commissioners and prioritize all management ad hoc projects/properties as assigned.

Required Qualifications

Education

• Bachelor’s degree is preferred; an associate degree and/or 8-10 years equivalent professional experience may be considered.
• Training in construction, facility management, engineering, or related fields is advantageous.
• Certifications in compliance with OSHA, Safety program management, etc.

Experience

• Minimum of 8-10 years of experience in transportation, parking experience preferred, facility management, property management, or parking structure operations/design.

Skills & Competencies

• Strong leadership, communication, and stakeholder-management skills.
• Ability to oversee multiple projects, prioritize tasks, and make operational decisions under pressure.
• Proficiency in facility operations, preventive maintenance planning, and emergency response coordination.
• Ability to draft reports, specifications, and professional correspondence.

Equipment & Physical Requirements

• Ability to inspect vehicles, equipment, and facilities regularly.
• Unrestricted physical mobility to perform on-site evaluations and emergency response activities.

Rate of pay: $17.25/hour starting

Position

The Parking Event Staff members support event parking operations at HPA’s municipal parking garage (MAT Garage) in downtown Hartford. This customer-facing role is responsible for processing parking payments, assisting customers, and helping maintain safe, orderly vehicle flow during event hours.

At a glance

• Job type: Part-time, hourly (event-based)
• Location: Downtown Hartford (HPA managed assets)
• Schedule: As needed based on event schedules; evenings, weekends, and holidays
• Work setting: Booth and garage environment; some outdoor work in varying weather
• Pre-employment: Background check required

This is a part-time hourly position. Hours are scheduled as needed based on event operations.

Hartford residents are encouraged to apply.

Responsibilities

Specific duties include the following:

• Greet and educate customers as they enter and exit the parking facility and assets, provide professional customer service, offer direction and guide them to spaces.
• Process parking payments (cash and mobile credit card terminal, as applicable) and provide receipts/instructions as needed.
• Direct vehicles to available parking areas/spaces.
• Help maintain safe, efficient inbound and outbound traffic flow and support access/egress during peak times.
• Answer customer questions regarding parking rates, event locations, and facility policies.
• Resolve minor customer issues promptly and escalate complex concerns to supervisory staff as needed.
• Maintain accurate records of transactions, cash handling, and event/day reports.
• Monitor the facilities and assets for safety/security concerns; report suspicious activity, customer safety issues, and equipment malfunctions.
• Follow all HPA policies, procedures, cash-handling standards, and safety guidelines.
• Perform other duties as assigned.
• Complete ad hoc assignments given by direct report and or Executive Director.
• Maintains a professional appearance, practices good personal hygiene, and demonstrates courteous, respectful behavior when interacting with the public and coworkers.

Note: This description is intended to describe the general nature and level of work performed. It is not an exhaustive list of duties. HPA may modify duties and responsibilities as operational needs require.

Qualifications

Required

• High school diploma, GED, must be 18 years old upon start.
• Ability to provide friendly, professional customer service in a fast-paced environment.
• Basic math skills and ability to handle cash accurately and responsibly.
• Clear verbal communication skills and ability to follow instructions and safety procedures.
• Ability to stand or sit for extended periods and work in a garage environment; ability to work outdoors in varying weather as needed.
• Punctual, reliable attendance; availability for evenings, weekends, and holidays based on event schedules.

Preferred

• Previous experience in cashiering, customer service, or parking operations.
• Experience using point-of-sale systems or mobile card payment terminals.
• Team-oriented approach and comfort working independently during assigned shifts.

EEO

The Hartford Parking Authority provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all employees and applicants, as well as contractors, interns, volunteers, and any others conducting business with or on behalf of the Hartford Parking Authority. It applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Paid Undergraduate/Graduate level Intern – Marketing, Finance, Community Engagement, Operations, Data Analytics

About the Role

The Hartford Parking Authority is pleased to offer a paid internship opportunity for a college student interested in gaining real-world experience in marketing, finance, and community outreach, operations within a quasi-municipal public-service organization.

This internship is designed as a developmental experience—providing meaningful work, professional mentorship, and exposure to how a quasi-municipal authority operates while serving residents, visitors, and local businesses. Interns are treated as valued contributors and supported in building transferable skills for their future careers.

What You will Work On

You will collaborate with staff across departments and contribute to projects that have visible impact.

Marketing & Communications

• Assist with creating digital and print marketing materials
• Support social media, website updates, and customer communications
• Help track and evaluate engagement metrics and campaign effectiveness
• Ad hoc projects assigned by CEO/Direct report

Finance & Administrative Support

• Assist with revenue tracking, data entry, and basic financial reporting
• Support invoice processing and financial documentation
• Learn how public agencies manage budgets, fees, and compliance
• Ad hoc projects assigned by CEO/Direct report

Community Outreach

• Support outreach initiatives, events, and public meetings
• Assist with preparing presentations and educational materials
• Help gather and organize community and customer feedback
• Ad hoc projects assigned by CEO/Direct report

Operations & Special Projects

• Support daily parking operations and administrative needs
• Assist with events and asset projects
• Assist with process improvements, documentation, and internal trackers
• Contribute to special projects focused on efficiency and customer service
• Ad hoc projects assigned by CEO/Direct report

Who You Are

• Currently enrolled undergraduate or graduate level college or university student
• Interest in marketing, finance, operations, public administration, or community engagement
• Strong communication, organization, and time-management skills
• Comfortable with Microsoft Office (Excel, Word, PowerPoint); other tools a plus
• Reliable, curious, and eager to learn in a professional environment

What You will Gain

• Paid, hands-on experience in a mission-driven public organization
• Professional mentorship and exposure to municipal operations
• Resume-ready projects with measurable outcomes
• A deeper understanding of how city services support economic vitality and quality of life

Our Commitment

The Hartford Parking Authority is committed to creating an inclusive, supportive, and educational internship experience. We encourage students from all backgrounds, majors, and lived experiences to apply.

Note: This description is intended to describe the general nature and level of work performed. It is not an exhaustive list of duties. HPA may modify duties and responsibilities as operational needs require.