Event Parking Facility Staff (Customer Service / Cashier)
Position Description
Event Parking Facility Staff (Customer Service/Cashier)
Organization
The Hartford Parking Authority (HPA), a quasi-municipal agency of the City of Hartford, which is overseen by an appointed board of directors, leads the operations and maintenance of Hartford’s municipal garage, multiple surface parking lots, public library parking, and all the on-street parking within the City. HPA is an active participant in the City of Hartford’s transformation into a more walkable, playable, and vibrant City. While supporting the needs of a blossoming downtown, the HPA also provides support and outreach to local neighborhoods in order to help resolve resident parking needs.
Please visit www.hartfordparking.com to learn more.
Position
The Parking Facility Staff are the front-line individuals responsible for greeting, engaging, and interacting with all customers of HPA’s parking facilities. This position will include cash handling. Applicants will be subject to a background check upon accepted job offer.
This position will have core hours of approximately 4pm – 11pm on weekdays and 12pm – 11pm on weekends, subject to the event schedule.
Responsibilities
- Meet and greet customers with courtesy and exceptional customer service.
- Answer customer service questions concerning parking and general customer inquiries in a courteous, professional, and effective manner and refer questions to the supervisor when applicable.
- Expedite traffic flow in a timely fashion.
- Take direction from the Senior Manager Facilities/On-Street Management, as well as emergency responders during emergencies.
- Communicate with management, supervisors, and traffic directors.
- Follow all safety standards.
- Additional duties as assigned.
Skills:
- Ability to communicate professionally and effectively.
- Willingness to be flexible.
- Must be able to work unsupervised.
- Ability to speak, read, and comprehend the English language.
Physical Demands:
- Willingness to work in the elements – heat, wind, snow, rain, etc.
- Ability to stand and walk for extended periods of time.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
HPA is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant’s consideration for employment on such grounds.
To apply, please send resume with cover letter to SDrummondButt@hartfordparking.com.
