Chief Executive Officer

The Chief Executive Officer (“CEO”) is responsible for providing strategic leadership, financial and operational oversight, and visionary direction of the organization to ensure efficient services throughout the City. The CEO reports to the Board and plays a critical role in collaboration with its members in determining the strategic initiatives of the HPA in support of the organization’s growth, community outreach, and contributions to the City’s economic development.

The CEO will create, develop, and execute projects and initiatives for the continual improvement and growth of its parking assets, working in collaboration with key City stakeholders, including the Mayor’s office, Department of Development Services, Department of Public Works, Corporation Counsel, the Hartford Police Department, and others as needed.

This is a full-time exempt position with hours subject to the needs of the organization. While the HPA administrative office has standard hours of Monday – Friday from 8am to 5pm, this role may require work outside of scheduled business hours, including its regular monthly Board meeting on the fourth Tuesday of the month.

Hartford residents are strongly encouraged to apply. Relocation assistance is not available for this position.

A background check is required as part of HPA’s standard hiring practices.

Responsibilities

Specific duties include the following:

• Lead an essential organization in the capital City, including all operational and financial aspects of its managed parking facilities and on-street operations.
• Create, develop, and execute short-term and long-term strategic plans and initiatives with consideration to the organization’s impact on the City’s economic development; collaborate with the Board on strategy, prioritization, financing, and implementation.
• Collaborate effectively with key City stakeholders, including the Mayor’s office, Department of Development Services, Department of Public Works, Corporation Counsel, the Hartford Police Department, neighborhood organizations (NRZs), merchants’ associations, and others.
• Enhance and expand positive relationships with the Hartford community throughout the municipal, neighborhood, business, media, and residential sectors; address stakeholder concerns and promote public awareness of parking initiatives.
• Prepare and manage annual budgets, monitor financial performance, and ensure fiscal responsibility and transparency of the organization; develop strategies for future financing of capital projects.
• Identify growth opportunities to diversify HPA revenue streams, including acquisitions and new ventures.
• Oversee purchasing and procurement processes in compliance with policies and budget considerations, including the development and execution of Requests for Proposals (RFPs) in collaboration with the City of Hartford’s procurement division.
• Demonstrate comprehensive knowledge of vendor management and contract administration.
• Lead research, implementation, and marketing of new parking technology to enhance functionality of services and improve customer experience.
• Manage personnel matters related to team development, individual staff development, and assessment of employee benefits, policies, and procedures.
• Initiate the development and implementation of best practices in all functions of the organization.
• Review internal operations annually to identify strengths and weaknesses as well as opportunities for improvements, including possible reorganization and restructuring.

Experience & Skills

• A bachelor’s degree is required, master’s degree preferred.
• Minimum of ten years of experience in progressive leadership; experience in parking, transportation, or municipal operations is a plus.
• Strong project management and operations experience.
• Highly skilled in vendor and contract management, including execution of procurement and RFP processes.
• Strong knowledge of finance, including budgeting, accounting, financial reporting, etc.
• Excellent presentation, communication, and interpersonal skills and ability to negotiate at all levels and among different organizations.
• Demonstrated ability to prioritize both short and long-term goals.
• Impeccable problem-solving and decision-making skills.
• Demonstrated ability to develop, coach, and lead a team of employees.

To apply, please submit your resume to mauriciov@diversitydtg.com.

Parking Event Staff

Parking event staff plays a critical customer-facing role at the HPA’s municipal parking garage, the MAT Garage located in the heart of downtown. This position is responsible for operating the cashier booth, processing parking payments, assisting customers with inquiries, and overseeing the orderly flow of vehicles during event hours. We are seeking friendly, reliable, and customer-focused individuals to join our team.

This is a part-time hourly position with an hourly pay rate of $17.80. Hours vary depending on event schedules and may include evenings, weekends, and holidays.

Hartford residents are strongly encouraged to apply.

A background check is required as part of HPA’s standard hiring practices.

Responsibilities

Specific duties include the following:

• Greet customers as they enter and exit the parking facility, providing outstanding customer service at all times.
• Process payment for parking via cash and mobile credit card payment terminal, as applicable.
• Direct vehicles to available parking spaces; Expedite inbound and outbound traffic flow, ensuring safe and efficient access and egress from the parking facility.
• Resolve minor customer issues or complaints promptly and escalate more complex concerns to supervisory staff as necessary.
• Answer customer questions regarding parking rates, event locations, and facility policies.
• Maintain accurate records of all transactions, cash handling, and daily reports.
• Monitor facility for security concerns and report any suspicious activity or equipment malfunctions.
• Follow all company policies, procedures, and safety guidelines.
• Additional duties as assigned.

Experience & Skills

• High school diploma or equivalent required.
• Previous experience in cashiering, customer service, or parking operations is a plus.
• Excellent verbal communication and interpersonal skills.
• Basic math skills and ability to handle cash accurately and responsibly.
• Ability to stand or sit for extended periods and work outdoors in various weather conditions.
• Must be punctual, reliable, and able to work evenings, weekends, and holidays as required by event schedules.
• Positive attitude and a team-oriented approach.

To apply, please submit your resume to HR@HartfordParking.com.

EEO Policy

The Hartford Parking Authority provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all employees and applicants, as well as contractors, interns, volunteers, and any others conducting business with or on behalf of the Hartford Parking Authority. It applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.